Terms & Conditions
Introduction
Welcome to LAVANA GOLD HOTEL & Suites. By making a reservation or staying at our hotel, you agree to abide by the following Terms and Conditions. These terms are designed to ensure a safe, comfortable, and enjoyable experience for all guests.
Reservations
- All bookings are subject to availability and confirmation.
- Guests must provide accurate and complete information at the time of booking.
- The hotel reserves the right to refuse or cancel any reservation if necessary.
Check-In Requirements
- Guests must present a valid government-issued ID at check-in.
- The minimum age for check-in is 18 years.
- Full or outstanding payment must be completed before or upon arrival.
Guest Responsibilities
- Guests are expected to conduct themselves in a respectful and lawful manner at all times.
- Any damage to hotel property caused by a guest will be charged accordingly.
- Excessive noise, illegal activities, or disruptive behavior may result in immediate eviction without refund.
Use of Hotel Facilities
- Hotel facilities are for registered guests only unless otherwise approved.
- Management reserves the right to restrict access to facilities when necessary.
Safety & Security
- Guests are responsible for securing their personal belongings.
- The hotel is not liable for loss, theft, or damage to valuables not properly secured.
- For safety reasons, visitors may be required to register at the front desk.
Payments
- We accept approved payment methods as communicated at the time of booking.
- All charges must be settled before check-out unless otherwise agreed.
Cancellation & Refunds
- Cancellation and refund policies are as stated in our Booking & Cancellation Policy.
- Refunds, where applicable, will be processed within the stated timeframe.
Prohibited Activities
The following are strictly prohibited within the hotel premises:
- Illegal substances or activities
- Smoking in non-designated areas
- Possession of dangerous items or weapons
- Any activity that may disturb other guests
Liability Disclaimer
LAVANA GOLD HOTEL & Suites shall not be held liable for:
- Any indirect or consequential loss or damages
- Injuries or accidents caused by guest negligence
- Loss of personal belongings
Privacy
Guest information is handled with strict confidentiality and is used only for reservation and service purposes, in line with applicable data protection regulations.
Amendments
The hotel reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be made available on our website or at the front desk.
Contact Information
For any questions regarding these Terms & Conditions, please contact our front desk or customer support team.
By staying at LAVANA GOLD HOTEL & Suites, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.